IQCC
   
International Quality Circle Convention 1999
 


International Quality Circle Convention 1999

9-10 June, La Pirogue Hotel, Rep of Mauritius



IPC, International Productivity Consulting Ltd together with the Ministry of Economic Development, Productivity and Regional Development, Ministry of Industry and Commerce, United Nations Development Programme, Indian Ocean Commission, African Management Services Company, Mauritius Institute of Public Administration, Mauritius Sugar Producers Association, Mauritius Employer Federation, AHRIM, TQM Magazine and Quality Systems Training and Consulting are proudly organizing the International Quality Circles Convention 1999 (IQCC' 99) to be held between 8-10 June 1999 in Mauritius. EPZDA is the secretariat.



This mega quality event will bring together Productivity and Quality experts, Quality Circle practitioners and enthusiasts from all over the world.

The IQCC is targeted particularly towards the African and Indian Ocean countries to foster unity within diversities through QCCs and to provide a forum for the exchange of new ideas, knowledge and valuable experiences.

We expect good participation from companies in Asia and the African region. Hence, the IQCC is a great place to establish contacts and to look out for business opportunities. Mauritius itself is a free trade zone with reduced or nil tariff for goods exported to Africa. Free trade agreements with Europe are also practised and there are tax holidays for pioneer status companies.

I hope that you would be interested in attending this convention. Better still, present a paper and/or bring along a team.

If you require further information on the convention, please e-mail me at:

[email protected]

[email protected]

Andre Lim
MD
IPC Ltd



Call for Papers

Papers and Project Presentations

Experts, Senior Managers, Quality Circles, Management teams are cordially invited to present their projects and papers relating to the theme of the convention.

Conference Theme: Organizational Excellence through Employee Involvement Programmes.

Paper presenters should submit an abstract of less than 500 words to the organizer by Feb 1999. Quality Circles intending to participate in the competitive round should submit their entire project report for short listing by Feb 1999

* QC Secretariat, Facilitators and Managers, please share your experiences in Stream D on how quality activities,
especially those initiated by employees, have helped improved productivity and quality at your workplaces.

IQCC Presentations

There are 3 kinds of presentations - Teams (QCC/Project etc), technical papers and QCC in Academics.

1. Teams Presentations

a. International competitive - Overseas and the top local QCCs competing for the International QCC of the Year Award, presented by the Minister of Industry.

b. Projects teams (TQM. QATs, management project teams etc) which have productivity or other types of improvements projects to present.

c. QCC presentations - non-competitive.

2. Technical papers and Workshops

There fall into 4 categories. each 45 mins followed by 15 mins Q and A except for workshops 1.5 - 2 hrs max.

a. Technical presentations - Quality, Productivity, HR development prog

b. Technical presentation - Sharing of experiences ( Leaders, coordinators, chairmen etc.)

c. Workshops - Concepts with exercises

d. IS0 9000/14000 Papers and case presentation

3. QCC in Academics

a.School QCCs
b.Polytechnics, University Student QCCs on attachments

Languages: English or French

Poster presentations are also welcomed.

Presentation equipment available

Microphones, OHPS, Pentium computers, LCD and slide projector,

Paper submission deadline : 30 April 1999



Paper and Abstracts

Refereed Proceedings: The IQCC Proceedings are refereed by Monash University, Australia.



Paper Format

1.Synopsis
2.Paper title
3.Background of speaker/s (name, company, address)



Paper:A4 Size

Type face: Arial

Font Size: 11



Paper presenters should submit their paper title and a brief description

by 30 April to

International Productivity Consulting,

1 Ave de Manguiers, Quartes Bornes

Rep of Mauritius Tel: 230-4545899 Fax: 230-4663724

Email: [email protected] or [email protected]

Quality Circles intending to participate in the competitive round should submit their entire project report for short listing by 15 May 1999.

*** QC Secretariat, Facilitators and Managers, please share your experiences in Stream D on how quality activities, especially those initiated by employees, have helped improved productivity and quality at your workplace.





IQCC Presentations

There are 2 kinds of presentations - Teams/QCC/TQM etc and technical papers

1. Teams

Under Teams there are 4 groups

a. Mauritius competitive - Local QCCs competing to be the number one to enter the International competitive round

b.International competitive - Overseas and the top local QCs and other quality teams competing for the

International Quality Team of the Year Award.

The Prime Minister has consented to name this award the:

Sir Seewoosagar Ramgoolam Award of Excellence

This prestigious award would be presented to the winning teams by the Minister of Industry and Commerce.

c. Projects teams (TQM, QATs, management project teams etc) doing productivity or other types of improvements projects.

d. QCC presentations - non competitive.

2. Technical papers

There fall into 4 categories. each 45 mins followed by 15 mins Q and A except for workshops 1.5 - 2 hrs max.

a. Technical presentation - quality

b. Technical presentation - productivity

c. Technical presentation - sharing of experience of practitioners, secretariats, chairman etc.

d. Workshops (Quality and Productivity)

Poster presentations are also welcomed.



Presentation equipment available

3 Microphones

2 OHPS

1 LCD projector

1 Pentium computer (Windows 95)

1 Slide projector





2nd International Quality Circle Convention 1999

9-10 La Pirogue Hotel, Mauritius



Day 1 9 June 1999



0900 Opening Ceremony

Welcome Address - Mr. Andre Lim, IPC Ltd, Mauritius

Speech - Hon S. Sunassee, Minister of Industry and Commerce.

Opening item - Students of CMS, India.

Opening and Keynote Address - Hon R Bheenick, Minister of Economic Development, Productivity and Regional Development - Mission of the Ministry of Economic Development, Productivity and Regional Development.

0950 Tea Break

1015 Effective Rewards and Recognition Systems to Encourage and Sustain Quality Circles - Tom
Adair, Quality Circles Administrator, Toyota Motor Manufacturing, Kentucky, USA

1045 Effects on Improvement of Livelihood in Rural Areas through Quality Circles - K Ganapathy, Executive Director, Quality Circle Forum of India.

1120 GRID OD - Dr Sandra J Wells, Director of Organisation Development, ServiceMaster Integrated
Services, USA

1200 Lunch

1300 Key Note Address - Importance of Employee Participation in TQM implementation in Service Industries, Experiences from a multi hospital - organizational, cultural and motivation - Hans Jorg Muller, Switzerland

1335 QA for infectious control in hospitals - Dr A V Srinivasan, Adviser to the Apollo Hospitals Educational and Research Foundation, India

1405 International Competitive QC Convention

1445 Tea Break

1505 International Competitive QC Convention

1630 Managing Quality Circles Creatively - Ahmad Zainal Abidin, Unitele, Malaysia

1700 End



Day 2 10 June 1999



0900 Key Note Address - Productivity Increase through Employee Involvement, the role of QCC - Dr RC Agarwal, President, Quality Circle Forum of India.

0930 QC Presentation, by Lighthouse QC, City Montessori School, Lucknow, India

0955 QC Presentation by Nirmaan QC, Kalarav School, (Gujerat ) India

1015 Tea Break

1035 Panel Discussion - Employee Involvement to sustain Total Quality Management in the Public
Service

1120 Design of Experiments for Beginners, Mr Andreas Plonzke, Germany

1140 QC Presentation - Variation Reduction Of Critical Dimensions, Lim Sek Yin & See San San, Temasek Polytechnic

1210 Lunch

1300 Strategic Capabilities That Lead To Management Consulting Success - Professor Alan Simon,
Monash University, Australia

1335 QUEST for Useful Employment Skills for Tomorrow: A Partnership Program - Scott County School System & Toyota Motor Manufacturing, Kentucky, USA Inc., Mr. Ken Wright, Scott County School, USA

1410 The Joy Of Quality Course Development- Tay Yang How, Tamesek Polytechnic, Singapore

1435 Tea Break

1455 Transforming Education through SQCC - Dr V Kamran, City Montessori School, India

1540 Using Employee Involvement to develop Core Competencies for Business Excellence, Andre
Lim, MD, IPC Mauritius

1620 Panel Discussion - EI (Employee Involvement) programmes - what works and what don't

1700 End

1.5 - 2 hr workshops with practical coaching by experts.

9 June

WS1 1015hrs Approach to improving Labour Management Relations through QCC, Role of EI and MI
(Management Involvement) - Dr RC Agarwal, President, Quality Circle Forum of India

WS2 1300hrs How to Implement QCC successfully in the Agricultural Sector - Mr. K Ganapathy,
Executive Director, Quality Circle Forum of India

10 June

WS3 1015hrs Quality Improvement Teams (QIPs) and Corrective Action Teams (CATs) at Varian
Australia - Prof Amrik Sohal, Monash University, Australia

WS4 1300hrs Use of QCC Tools effectively in Service Industry - Mr. Joseph Paul, Open Learning
Systems, Malaysia

WS5 1455hrs Managing Quality in Healthcare and Hospitals - Lt Col Dr R Kamran, India

IQCC Gala Night

Venue: Villas Caroline Hotel

1900 Opening number

1910 Speech by Hon S. Sunassee, Minister of Industry and Commerce

1920 Awards Presentation

1940 Dinner

2030 Special Item Presentations

2100 End



Pre and Post Convention Seminars

Seminar 1

Getting everyone to participate in TQM

Session Leader: Mr. Hans Jorg Muller, EFQM Auditor and MD HJM Consulting

7 June 1999 (9am - 4 pm)

Gold Crest Hotel, QB, Mauritius
Fees: USD 110/participant

Outline: Ppts will learn methods and instruments to be usd in TQM. Use process quality and service quality indices. Emphasis also
on application in multinational and cross cultural settings.

Seminar 2

Key Factors On How Firms Can Prevent Low Productivity

Session Leader: Dr Jan Visser, President Pan African Productivity Association.

8 June 1999 (9am - 4 pm)

Gold Crest Hotel, QB, Mauritius

Fees: USD 110/participant

Seminar 3

Self Assessment According To EFQM Model and EQA

Session Leader: Hans Jorg Muller

11 June 1999 (9am - 4pm)

Gold Crest Hotel, QB, Mauritius

Fees: USD 110/participant

Seminar 4

Hospital Administration for Excellence in Healthcare Industry

Session Leader: Lt Col Dr R Kamran

11 June 1999 (9am - 4pm)

Labourdonnaire Hotel, PL, Mauritius

Fees: USD 110/participant

Seminar 5

DOE Statistical Methods

14-15 June 1999 (9am - 4pm daily)

Gold Crest Hotel, QB, Mauritius

Session Leader: Andreas Plonzke, Germany

Outline: Statistical methods and mathematical distribution - an introduction, process capability, theoretical procedures of DOE, mathematical conditions, teamwork, practical procedure, exercises.

Gold Crest Hotel, QB, Mauritius

Fees: USD 180/participant

Seminar 6

GRID Management for Organisation Development

Session leader: Dr Sandy J Wells, Ed.D. Director of Integrated

Service, ServiceMASTER, USA

Gold Crest Hotel, QB, Mauritius

Duration: 16-18 June (9am - 4 pm) daily

Fees: USD 330/participant





Registration Form

2nd International Quality Circle Convention

9-10 Jun 1999, La Pirogue Hotel, Mauritius

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Name
IQCC

USD 270*

Rs 6750

Pls Tick
Seminar 1

USD 110

Rs 2750

Pls Tick
Seminar 2

USD 110

Rs 2750

Pls Tick
Seminar 3

USD 110

Rs 2750

Pls Tick
Seminar 4

USD 110

Rs 2750

Pls Tick
Seminar 5

USD 110

Rs 2750

Pls Tick
Seminar
6

USD
110

Rs 2750

Pls Tick


Total


Notes on Registration

IQCC Fees: USD 270. Please tick in the appropriate column for convention/seminar. Discount of 10% on seminars for participants of IQCC. IVTB approval for subsidy pending.

US DOLLARS BASED ON EXCHANGE RATE OF RS25 TO 1 USD.

Organiser: International Productivity Consulting Ltd

Contact Person: Mr. Andre Lim Tel: (230) 4545899; Fax: (230) 466 3724 Email: [email protected]

Secretariat: EPZDA, Tel: (230) 2129760 Fax: (230) 2129767

Please send your completed registration form together with a cheque/bank draft made payable to "International Productivity Consulting Ltd" c/o International Productivity Consulting, 1 Ave de Manguiers, Quatres Bornes, Republic of Mauritius. Reservations may be made by fax or email but will only be confirmed upon receipt of the registration form with full payment. Change of names after registration would be considered as additional registration. Refund: 100% 2 months before the convention; 50% 1 month before. 0% thereafter.


Registration - Free Tour of the Island (for oversea participants only)

There are 2 free tours for overseas participants on first come first serve basis.

*Tour 1: Port Louis, Central and North Coast

*Tour 2: East and South Coast

*Itinerary subject to change

Name
Tour 1
Tour 2


The IQCC 99 is proudly sponsored by:

Ministry of Economic Development, Productivity and Regional Development

Rogers and Co Ltd

SUN International Hotels

Air Mauritius

Singapore Airlines


Special Airfares and Accommodation for IQCC participants

Special return airfare from Singapore to Mauritius on Air Mauritius - S$ 980 with airport tax.

Contact Air Mauritius: Christina Wong
DISCOUNTED HOTEL PRICES

PER DAY, PER PERSON, ON HALF BOARD BASIS (Breakfast and Dinner provided), EXPRESSED IN US DOLLARS BASED ON
EXCHANGE RATE OF RS25 TO 1 USD.

The convention Hotels are La Pirogue Hotel and Sugar Beach Resort

Contact La Pirogue and Sugar Beach Resort, Sun International:

Ms FAREEDUN Shirley



HOTELS
Class of
Hotel
Location
Single
� DBL
Gold Crest
**
City of Quatre
Bornes
46
32
MANISA
**
West Coast - Sea
Side
-
28
KLONDIKE
***
West Coast - Sea
Side
68
46
PEARLE BEACH
***
West Coast - Sea
Side
70
52
VILLAS CAROLINE
***
West Coast - Beach
Hotel
80
50
LA PIROGUE

(Convention hotel)
*****
West Coast - Beach
Hotel
105
76
SUGAR BEACH
Resort

(Convention hotel)
*****
West Coast - Beach
Hotel
118
114






TRANFERS PRICES HOTEL/AIRPORT/HOTEL (Mauritius) :

Including meet and greet at airport, assistance at airport on departure, assistance throughout the stay.

The transport is organized and arranged by: CITIRAMA

Transport booking form:

A. Airport transfer

Name to be shown on the airport meeting board:
Number of persons in Group:
Flight number:
Port of disembarkation:
Date and time of arrival:
Date and time of departure:
Name of hotel:

Fees USD 20 /ppt

B. Transfer to convention centre

Name of group leader:
Number of persons in Group:
Name of hotel:

Transfer required:
1. SQCC Congress 8 June
2. IQCC Day 1 9 June
3. IQCC Day 2 10 June
4. IQCC Gala night 10 June

Fees
Rs 100 or USD 4 for 2 way trip
Rs 50 or USD 2 for a 1 way trip

Please make bank draft payable to IPC Ltd



IQCC Organizing Committee Members

Patron Chairman

Dr The Hon Navinchandra Ramgoolam, Prime Minister, Rep of Mauritius



Advisors


Mr. Philip Crosby, President, PCAII

Mr. Donald Dewar. President, QCI International

Mr. Nikhil Treebhoohun, Director, EPZDA



Convenor

Mr. Andre Lim, IPC Ltd Mauritius



International Members

Proff Alan Simon, Monash University, Australia

Mr. Andreas Polenski, Samsung, Germany.

Dr. Vineeta Kamran, City Montessori School and Degree College, India

Proff Nina Jacobs, IMM, Bangalore. India

Mr. P C Behari. Indian Railway, India

Mr. K Ganpathy, Quality Circle Forum of India, India

Mr. Raul Nobel, Chairman ICQCC 99, Phils

Ms. Jean Sanchez, TIMEX, Cebu, Phils

Ms. Yu Shi Huey, Quality Systems Training and Consulting Co Ltd, Singapore

Dr. J Visser, PAPA, South Africa

Mr. Sunil Wejeshina, Sri Lanka

Mr. Hans Jorg Muller, HJM Consulting, Switzerland

Dr. Dallas Blakenship, Scott County School, USA

Mr. Tom Adair, Toyota Motors Manufacturing, USA



For more information about Mauritius and Rodrigues Island

http://www.intnet.mu

Online exchange rate Foreign currency to Mauritius Rupees

http://www.mcb.co.mu/enter.asp



Other International QC Conventions

International Exposition of Quality Circles, Singapore

http://www.psb.com.sg

International Quality Circle Convention '99 18-21 Oct, Manila, Philippines

Email: [email protected]

International SQCC Conventions

2nd ICSQCC 16-18 Dec 1999, Lucknow, India

Second International Convention on Students Quality Control Circles'99

http://www.members/tripod.com/~d_PAK/icsqcc.edu

3rd ICSQCC 17-18 Nov 2000, Singapore

Third International Convention on Students Quality Control Circles 2000

Email: [email protected]



OPTIONAL TOURS

A selection of tours will be proposed, on a daily basis, with or without lunch included, average prices:

Half day tour with a qualified guide (without lunch) US$10/pax

Full day tour with a qualified guide (without lunch) US$15/pax

Full day tour with a qualified guide, including lunch US$35/pax

Full day cruise including lunch, drinks & transfers US$65/pax





FULL DAY LAND EXCURSIONS

All our excursions can be tailor cut to customers' wishes. Departure from hotel at around 08h30 back to hotel: around 17h00.

EXCURSION No 1

PORT LOUIS: Capital city and main port of Mauritius. This town has plenty character and shows in certain quarters signs of its past elegance. The Champ de Mars originally laid out by the French for military parades is now a racecourse. The best high-up view of the racecourse, town and harbour is from Fort Adelaide, a citadel fortified in the time of William IV. To see a fascinating cross-section of Mauritian life, a visit of the lively and colourful covered market and a walk around will be proposed. A Chinese lunch will be served in one of the most famous restaurant. Visit of the Caudan Water Front Commercial & Handicraft Centre, the last masterpiece of the Mauritian Architecture, which centralises a wide range of the nicest shops and duty free jewellers.

DOMAINE LES PAILLES:

A unique site where Mauritius can be observed as it use to be. Discover the traditional way of making sugar from freshly crushed sugar cane and see rum being distilled from sugar syrup. The train, a horse-driven carriage and the colonial architecture blend in to complete the picture. It is also synonymous with the selection of the finest restaurants specialising in Chinese, French, Italian, Indian and Creole cuisine.

EUREKA: this magnificent colonial estate house contains antique furniture of different periods and has more than 100 doors and windows. It is situated in a five-acre estate and includes an Andreanum garden.

PAMPLEMOUSSES GARDENS: known to naturalists throughout the world for their large collection of indigenous and exotic plants, including the giant water lilies and many species of palm tree. Of particular interest is the Talipot palm, which is said to flower once every sixty years and thereafter die.

EXCURSION No 2

CUREPIPE

Is the island's main urban centre, this pleasant town owes its extensive facilities and large residential areas. It is an excellent place for shopping for such items as handmade ship models, duty free jewellery, Indian silks and cotton, Chinese embroideries and handicrafts, woollen jumpers and so much more. Curepipe is surrounded by a green belt of forests and is the source of six main rivers. From the Trou aux Cerfs crater a spectacular view of the West Coast may be seen.

GRAND BASSIN: This natural lake resting in the crater of an extinct volcano is a place of pilgrimage for all Hindus. Temples are surrounding the lake and may be visited.

MARE AUX VACOAS:

It is a water-reserve in the middle of exotic vegetation.

BLACK RIVER GORGES NATIONAL PARK:

This 6,574 hectares park, proclaimed in 1994, protects much of the remaining forests of Mauritius and provides opportunities for the visitor to enjoy spectacular natural scenery and some of the unique endemic plants' and birds' life.

From the road across PLAINE CHAMPAGNE towards Chamarel there is easy access to viewpoints on Alexandra Falls.

CHAMAREL:

A twisting metalled road leads from Case Noyale village to the coloured earth at Chamarel. This is a mound of undulating land stretching in contrasting layers of colour, and the patches of blue, green and yellow earth are believed to be the result of weathering.

EXCURSION No 3

BOIS CHERI TEA FACTORY AND ITS ANTHURIUM PLANTATION:

Even brought from India, the Mauritian tea does not taste like the Indian tea. After the visit of the factory, you will have the opportunity to taste it and to buy it if you wish. Anthuriums and Andreanums are two exotic "Flowers", a visit of their plantation may be organised.

LA VANILLE CROCODILE FARM:

South of the island in the heart of an unspoiled forest is this farm, where Nile crocodiles imported from Madagascar are bred. A small zoo of animals found in the wild of Mauritius adds to the attraction.

SOUILLAC and GRIS-GRIS:

The appeal of Souillac lies in its scenery. In striking contrast to the soft curves of the northern coastline, the high cliffs here drop abruptly to the sea and the bracing winds of the Indian Ocean blow all the year round.

A charming feature is the garden overlooking the sea, named after Dr. Charles Telfair. At the southern end of the village a favourite viewpoint is Gris-Gris on the cliff. Facing it, the sea engulfs itself in dark rocks, which have been hollowed out by the constant crashing of the waves.

SAINT AUBIN "TABLE D'HOTE"

Saint Aubin is a very important sugar estate and it has newly opened to the tourists a beautiful colonial house situated in an English style garden.

EXCURSION No 4

MAHEBOURG:

Is one of the fishing centres. It lies in the bay of Grand Port where in 1810 the English and French naval commanders, both wounded in battle, were brought to be given medical care. This battle has been the only one won by the French. The Naval Museum, located in a French mansion contains various object found in the numerous wreckage surrounding the island.

DOMAINE DU CHASSEUR:

Hidden in the hills at Anse Jonch�e, near Mahebourg, there is this magnificent park covering 2,000 acres. Forest-clad slopes at an altitude of 300 to 500 meters live stags and deer, monkeys and wild boars among luxurious vegetation of ebony, eucalyptus, palm trees and wild orchids. Rare species of birds such as the kestrel can be seen in the woods.

LE VAL NATURE PARK:

Le Val derives its name from the valley as luxuriant mountains surround it. It offers the following attractions: spring water with natural aquatic life like shrimps, eels and carps; Anthuriums and Andreanum green houses, Prawn ponds, watercress ponds, deer park, monkeys, birds, endemic plants and animals.

LE DOMAINE DEL' YLANG YLANG

It is resting at the foot of Anse Jonch�e Mountain. Its main resource is the plantation of Ylang Ylang from the fragrant yellow flowers of which a perfume is distilled. The domain commands a panoramic view over the bay and the neighbouring islets.

EXCURSION No 5

PHOENIX GLASS GALLERY:

Discover the craftsmanship of Mauritius at Phoenix Glass Gallery where recycled mouth-blown glass objects and stained glass products can be found. See their glass blowers bring glass to live.

PHOENIX FACTORY SHOP:

Offers a wide range of good quality clothes from the main factories of the island at a lowest price.

CASELA BIRD PARK:

This beautiful garden and bird sanctuary of some 25 acres is situated in the west part of the island. Almost 2500 birds of 140 different species are housed in some 90 aviaries. Casela also houses other animals such as tigers, monkeys, lemurs, deer, giant tortoises, and wallabies; Its natural setting, spacious layout and luxuriant vegetation also help to make it a popular spot.

EUREKA: this magnificent colonial estate house contains antique furniture of different periods and has more than 100 doors and windows. It is situated in a five-acre estate and includes an andreanum garden.

HALF DAY LAND EXCURSIONS

EXCURSION No 6

UNDERSEA WALK: You do not need to know how to swim to explore the bottom of the sea. From Grand Bay beach, you will embark on a boat (6 persons per boat), after 20 minutes ride you will get to the best place to see. There, with special equipment you will freely walk under the sea, discovering the colourful fishes and coral.

Meanwhile the others will do some shopping in the centre of Grand Bay.

EXCURSION No 7

SHOPPING IN CUREPIPE

Being one of the world biggest textile exporters, Mauritius is the ideal place to buy woolen or cotton fashionable outfit at a very reasonable price. You will have the opportunity to visit a duty free diamond and a handcrafted ship model factories.

SHOPPING IN PORT LOUIS

The city capital is very surprising and interesting with its typical tropical market, its China town, its historical houses facing the brand new modern buildings.


 
 

 
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